AMPERAGE Marketing & Fundraising

One-Minute MarketerTake a Long Journey with Your Customer

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Take a Long Journey with Your Customer


Nearly 90 percent of marketers agree that a “deep understanding of their buying audience is critical to creating content,” so says a recent study by Akoonu.

One of the best ways to fulfill that deep understanding is through building a buyer’s journey map. Seventy-five percent of the people surveyed said they built buyer personas and developed buyer journey maps. Most do this through interviewing techniques with customers and sales departments.

The journey mapping experience is becoming more and more important in determining the right media mix to use to reach audiences in the cluttered, fragmented mobile world. We use a variety of research techniques to accomplish this, including Creative Fusion Sessionssm and qualitative research to build a map that will help dictate content, messaging and touchpoints along the journey.

We all walk the journey with our stakeholders. We just need a process so we know we provide direction all along the path.

Written by:

Mark wrote his first direct-mail fundraising letter in 1981 for the University of Iowa Center for Advancement. The effort raised a few million dollars in undiscovered wills and legacy gifts. From that day forward Mark discovered a love of the big idea that moves the needle. After 12 years at KWWL, Mark became a business owner as a co-founder of ME&V — rebranded as AMPERAGE in 2015. After 25 years of leading creative teams in video production, graphic design, PR, writing and web development, Mark transitioned out of ownership in 2021. Today he serves in an employee role as special projects consultant. He is creatively ambidextrous — son of an artist and engineer — and famous for distilling complex ideas down to a few words and a few visuals. Mark is a writer. When he found that many nonprofits struggled with complex branding puzzles, he wrote the book, “NonProfit-NonMarketing .” He also wrote a novel called “Reenactment.” Mark is an active blogger OneMinuteMarketer® with nearly 1,000 readers each week on LinkedIn, Facebook, Twitter. One of his most popular YouTube videos is on “How to Look Good on Zoom.” One of Mark’s fondest business memories was being named to INC 500 two times and attending the INC 500 conference with other winners. Mark is considered by some a Civil War expert (and that explains his novel). Mark also served as an adjunct professor in the business and in the communications departments at Wartburg College. Mark is a graduate of the University of Iowa and is currently vice president of the University of Iowa Journalism and Mass Communications Advisory Board. Mark is married to state Sen. Liz Mathis, and the two love to travel, even when it means being trapped by a volcano in the Czech Republic for three weeks.